Wheel #1 - Had processed through Germany, and was waiting to be put on a plane (for 6 days)
Wheel #2 - Was still at the vendor waiting to be handed over to DHL (for 8 days)
Cranks - Without a tracking number, who knows where it is? (for 20 days)
Wednesday (three days ago), I started getting concerned about Wheel #2, as it was still not in DHL's hands eight days after receiving a tracking number. Something was wrong, so I emailed the vendor, Radsport-Erdmann.
By Thursday (two days ago), three WTF questions came to mind ...
When The F will wheel #1 be put on a plane?
What The F is going on with wheel #2?
Where The F are my cranks?
Yesterday, the crankset suddenly surfaced. It had been shipped by an entirely different method and an email from AirCityPost (whoever they are) mandated I pay the US mandated duty tax before the package could go through customs, which I paid after some extensive fraud Google searches. They are a legit international shipping company and have an A rating at the BBB. The email also included a tracking number (yay). Turns out the cranks have landed stateside ... welcome to Jamaica New York, Middleburn RS8 crankset.
I also heard back from Radsport-Erdmann apologizing for an incorrect tracking number on wheel #2. The correct number showed wheel #2 in the same place as wheel #1, waiting to be put on a plane (that's the good news). The bad news is that it's been in that same status for thirteen days! Still concerned, specifically that perhaps it had been held for duty tax as well.
Today, emails went out to DHL and USPS (have tracking numbers for both) asking what needed to happen to get the two wheel packages moving again. Whether coincidence or a rapid result of my emails, I received a USPS status update text message just two hours later. Wheel #2 had not only departed Germany, not only landed in the US, but had entered then exited customs, been put on a truck and driven hundreds of miles. The package is in my state and should be on my doorstep Monday. Wow.
Now if wheel #1 would just pop up out of nowhere, like the other two packages.
I also heard back from Radsport-Erdmann apologizing for an incorrect tracking number on wheel #2. The correct number showed wheel #2 in the same place as wheel #1, waiting to be put on a plane (that's the good news). The bad news is that it's been in that same status for thirteen days! Still concerned, specifically that perhaps it had been held for duty tax as well.
Today, emails went out to DHL and USPS (have tracking numbers for both) asking what needed to happen to get the two wheel packages moving again. Whether coincidence or a rapid result of my emails, I received a USPS status update text message just two hours later. Wheel #2 had not only departed Germany, not only landed in the US, but had entered then exited customs, been put on a truck and driven hundreds of miles. The package is in my state and should be on my doorstep Monday. Wow.
Now if wheel #1 would just pop up out of nowhere, like the other two packages.
No comments:
Post a Comment